TERMS & CONDITIONS.

1. Introduction

Welcome to Ravenheart (“we,” “our,” “us,” or “the Store”). These Terms and Conditions govern your access to and use of our website, online store, and related services.

Ravenheart is a clothing brand focused on delivering thoughtfully designed apparel with an emphasis on quality, style, and individuality.

By accessing our website or purchasing a product from us, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website or services.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of another person or business, you confirm that you have the authority to accept these Terms on their behalf.

3. Products and Descriptions

We aim to ensure that all product descriptions, images, colors, prices, and specifications displayed on our website are accurate.

However:

• Actual product colors may vary slightly depending on your screen, display settings, and device.
• Product mockups and model images may be illustrative representations of the finished product.
• Minor variations in print placement, production, or materials may occur.
• Product availability may change without prior notice.

We reserve the right to correct errors, update product information, or discontinue products where necessary.

4. Made-to-Order Products

Ravenheart may use a print-on-demand production model. This means products are manufactured after an order is placed rather than being held in large quantities as ready-made inventory.

Production and fulfillment may be handled by third-party service providers.

Estimated production and delivery times are provided for guidance and are not guaranteed unless explicitly stated otherwise.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

We reserve the right to reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Suspected fraudulent or unauthorized transactions.
• Incorrect pricing or product information.
• Product unavailability or fulfillment issues.
• Suspected resale, abuse, or violation of these Terms.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund policy.

6. Pricing and Payments

All product prices and applicable shipping charges will be displayed on the website or at checkout.

Unless otherwise stated, taxes, import duties, customs charges, or other additional fees may apply depending on your location and the terms presented at checkout.

Payments are processed through the payment methods and payment providers made available during checkout.

You agree to provide accurate billing information and authorize the applicable payment provider to process your transaction.

We reserve the right to correct pricing errors and cancel affected orders where legally permitted.

7. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy.

Delivery estimates depend on production schedules, shipping destinations, carrier performance, customs processing, and other factors.

We are not responsible for delays outside our reasonable control, although we will make reasonable efforts to assist customers experiencing delivery issues.

Nothing in these Terms excludes any rights or remedies that customers may have under applicable consumer protection laws.

8. Returns, Refunds, and Cancellations

Our Return and Refund Policy governs requests involving returns, refunds, damaged products, incorrect products, and cancellations.

Because some products are made to order, cancellation or modification may not be possible after production begins.

However, made-to-order status does not remove any return, refund, replacement, or other rights that may apply under mandatory consumer protection laws.

Please review our Return and Refund Policy before placing an order.

9. Intellectual Property

All content on the Ravenheart website, including brand names, logos, designs, graphics, product artwork, photographs, text, website layouts, and other original materials, is owned by Ravenheart or used under appropriate authorization, unless otherwise indicated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by law.

Purchasing a Ravenheart product does not transfer ownership of the intellectual property associated with its design or branding.

10. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.
• Submit fraudulent orders or payment information.
• Attempt to interfere with the website's security, operation, or availability.
• Introduce malicious software or attempt unauthorized access to our systems.
• Copy or exploit our website content or designs without authorization.
• Misuse our website in a way that harms Ravenheart, its customers, or its service providers.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or systems, subject to applicable law.

11. Third-Party Services

Our store may rely on third-party services, including Shopify, Lovable, payment processors, print-on-demand providers, shipping carriers, analytics services, and other integrations.

These providers may process information or provide services according to their own terms and privacy policies.

We are not responsible for the independent policies or operations of third-party services, but this does not exclude any responsibilities that we have under applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

12. Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

Information such as your name, contact details, shipping address, and order information may be processed as necessary to operate our store, process payments, fulfill orders, provide customer support, and comply with legal obligations.

By using our website, you acknowledge that relevant information may be shared with service providers involved in these activities, subject to applicable privacy laws and our Privacy Policy.

13. Website Availability

We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

We may update, suspend, modify, or discontinue parts of our website or services for maintenance, security, operational, or business reasons.

We will comply with any applicable legal obligations relating to changes or interruptions to our services.

14. Limitation of Liability

To the extent permitted by applicable law, Ravenheart will not be liable for indirect or consequential losses arising from the use of our website or products where such exclusions are legally valid.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights or remedies.

Where liability may legally be limited, the extent of that limitation will be determined in accordance with applicable law.

15. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful misuse of our website or your material violation of these Terms, where such responsibility is legally enforceable.

This section does not limit any rights you may have under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, services, legal requirements, or operating practices.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date specified in the updated Terms, subject to applicable law. Orders already placed will remain subject to any terms that legally apply to those transactions.

17. Governing Law and Disputes

These Terms and Conditions will be governed by the laws applicable to Ravenheart's business, subject to mandatory consumer protection laws that apply to customers in their respective jurisdictions.

We encourage customers to contact us first so that we can attempt to resolve any concerns fairly and efficiently.

Nothing in this section prevents a customer from exercising any legal rights available to them.

18. Contact Information

For questions regarding these Terms and Conditions, please contact us:

Brand: Ravenheart
Email: [Your customer support email]
Website: [Your store URL]