PRIVACY POLICY.

1. Information We Collect

We may collect the following categories of information when you interact with Ravenheart.

A. Personal Information

When you place an order, create an account, contact us, or interact with our services, we may collect:

• Name and surname.
• Email address.
• Billing address.
• Shipping address.
• Telephone number, if provided.
• Order history and purchased products.
• Customer support messages and other information you voluntarily provide.

B. Payment Information

Payments are processed through the payment providers available at checkout.

We may receive transaction details such as payment status, transaction references, payment method information, and billing details necessary to manage your order.

Full payment card details are generally processed by the relevant payment provider rather than stored directly by Ravenheart, depending on the payment method and configuration.

C. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system.
• Pages viewed and interactions with our website.
• Referring websites and general usage information.
• Cookies, pixels, and similar tracking technologies, where used.

D. Communications

If you contact us by email, through a contact form, or through another support channel, we may retain the information you provide to respond to your request and maintain relevant customer service records.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and managing orders.
• Collecting and confirming payments.
• Producing, fulfilling, and delivering products.
• Sending order confirmations, shipping notifications, and relevant service updates.
• Providing customer support.
• Managing returns, refunds, cancellations, and complaints.
• Maintaining website security and preventing fraud.
• Improving our products, website functionality, and customer experience.
• Complying with applicable legal, tax, accounting, and regulatory obligations.
• Sending marketing communications where permitted by law and, where required, with your consent.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or appropriately disclosed to you.

3. How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate our business.

A. Shopify

Our store may use Shopify to provide e-commerce functionality, manage orders, facilitate checkout, and support store operations.

Shopify may process personal information in accordance with its own privacy practices and the services configured for our store.

B. Print-on-Demand and Fulfillment Providers

If we use Gelato or another print-on-demand provider, we may share the information needed to manufacture and deliver your order, such as:

• Your name.
• Shipping address.
• Ordered products and sizes.
• Relevant product specifications.
• Contact details where required for delivery.

These providers use the information necessary to fulfill the relevant services.

C. Payment Providers

Payment information may be shared with payment processors and financial institutions to authorize transactions, process payments, detect fraud, and handle refunds.

D. Shipping and Delivery Partners

We may share your shipping details with carriers and logistics providers so that your order can be delivered and tracked.

E. Website and Technology Providers

We may use services that support website hosting, analytics, security, customer support, email delivery, and other business operations.

These providers may process information on our behalf or for their own purposes, depending on their role and applicable terms.

F. Legal and Regulatory Authorities

We may disclose information when required by law, valid legal process, regulatory obligations, or when reasonably necessary to protect our legal rights, customers, or business.

G. Business Transfers

If Ravenheart undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell your personal information in exchange for money. Any additional data-sharing practices will be handled in accordance with applicable privacy laws.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to:

• Keep essential website and shopping-cart features working.
• Remember preferences and settings.
• Understand website traffic and performance.
• Improve user experience.
• Measure advertising effectiveness or personalize marketing, where applicable.

Some cookies may be necessary for the website to function, while others may require your consent depending on applicable law.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

5. Marketing Communications

If permitted by law, we may send you promotional emails about Ravenheart products, new collections, offers, and brand updates.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing, we may still send essential communications related to orders, payments, shipping, security, or customer support.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders.
• Providing customer support.
• Managing returns, refunds, and disputes.
• Maintaining financial and accounting records.
• Meeting legal and regulatory requirements.
• Establishing, exercising, or defending legal claims.

Retention periods depend on the type of information, the reason it was collected, and applicable law.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

Some information may remain in backups or records maintained by service providers for a limited period, subject to their retention practices and legal obligations.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security, but we aim to work with appropriate service providers and maintain reasonable safeguards for the information we handle.

8. International Data Transfers

Because Ravenheart may use service providers operating in different countries, your personal information may be processed or stored outside your country of residence.

Where international transfers occur, we will take steps required by applicable law to ensure that appropriate safeguards are in place.

The privacy laws applicable to your information may differ depending on where it is processed.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable exceptions.
• Request restrictions on certain processing activities.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of eligible information in a portable format.
• Opt out of certain marketing communications.
• Lodge a complaint with an appropriate data protection authority.

To exercise an applicable right, contact us using the details in the Contact Information section.

We may need to verify your identity before responding. We will handle requests in accordance with applicable law and explain any limitations where appropriate.

10. Children's Privacy

Our website is intended for individuals who can legally use our services under the laws applicable to them.

We do not knowingly collect personal information from children where such collection is prohibited without appropriate authorization or consent.

If you believe a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, or social media platforms.

We do not control the privacy practices of independent third parties. Your interactions with those services are governed by their own privacy policies and terms.

We encourage you to review those policies before providing personal information to third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to our data practices.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Brand: Ravenheart
Email: [Your customer support email]
Website: [Your store URL]
Business address: [Your registered business address, if applicable]

We will review your request and respond in accordance with applicable law.