SHIPPING POLICY.

1. Order Processing

All Ravenheart products are made to order.

• Processing time: Orders generally require 2–5 business days for production before shipment.
• Order confirmation: You will receive an order confirmation after successfully placing your order.
• Production delays: During peak seasons, holidays, or unexpected production disruptions, processing may take longer than usual.

Please note that production time is separate from shipping time.

2. Shipping and Delivery Times

Delivery times depend on your location, the shipping service selected, and the fulfillment facility processing your order.

Estimated delivery times after shipment are as follows:

• Domestic orders: Approximately 3–7 business days.
• International orders: Approximately 5–15 business days.

These estimates are indicative and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs clearance, carrier delays, and other circumstances beyond our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, package weight, shipping method, and destination country.

Any promotional free-shipping offers will be subject to the terms specified at the time of the offer.

4. Order Tracking

Once your order has been shipped, a shipping confirmation and tracking information will be provided when available.

Please allow some time for tracking information to become active after dispatch.

You can use the tracking link to monitor your shipment's progress. If your tracking information has not updated for several business days, please contact us for assistance.

5. International Shipping and Customs

Ravenheart may offer international shipping to eligible destinations.

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.

Customs inspections and clearance procedures may affect delivery times. Ravenheart cannot guarantee the duration of customs processing.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at [your customer support email].

We cannot guarantee that an address can be changed once an order has entered production or been shipped.

Ravenheart is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers. Any available resolution will depend on the fulfillment provider and shipping carrier.

7. Delayed, Lost, or Damaged Shipments

Although we work with fulfillment and shipping partners to deliver your orders reliably, delays can occasionally occur.

If your order appears to be delayed, lost, or delivered in a damaged condition, please contact us at [your customer support email] with your order number and relevant details.

We will review the situation and work with the appropriate fulfillment or shipping partner to determine the next steps.

Delivery estimates are not guarantees, and resolution options may depend on the circumstances and applicable consumer protection laws.

8. Split Shipments

If your order contains multiple products, your items may be produced or shipped separately depending on product availability, production location, or fulfillment requirements.

If this happens, you may receive separate shipping notifications and tracking details for different packages.

9. Changes and Cancellations

Because Ravenheart products are made to order, production may begin shortly after an order is placed.

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes or cancellations after production has started.

Any cancellation, return, or refund request will be handled in accordance with our applicable policies and consumer protection obligations.

10. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Brand: Ravenheart
Email: [your customer support email]
Website: [your store URL]